Section 58BZD — Competition and Consumer Act 2010 (Cth)

(1) A regulated entity contravenes this subsection if the entity does not have an accessible and transparent internal dispute resolution mechanism to deal with a person’s complaint about:

(a) an activity that:

(i) is or may be a scam; and

(ii) relates to, is connected with, or uses a regulated service of the entity; and

(iii) impacts the person at a time when the person is an SPF consumer of the service; or

(b) the entity’s conduct relating to an activity of a kind described in paragraph (a).

(2) Subsection (1) is a civil penalty provision.

Note: This means subsection (1) is a civil penalty provision of an SPF principle for the purposes of section 58FJ (about civil penalties).

Related sections

• s 58BZA — Safe harbour for taking actions to disrupt an activity while investigating whether the activity is a scam
• s 58BZB — Simplified outline of this Subdivision
• s 58BZC — Enabling SPF consumers to easily report activities that are or may be scams—civil penalty provision
• s 58BZDA — Giving a statement of compliance—civil penalty provision
• s 58BZE — Having regard to processes and guidelines when undertaking internal dispute resolution—civil penalty provision
• s 58BZF — Publishing information about reporting and dispute resolution mechanisms—civil penalty provision

Research how courts apply s 58BZD

BriefBridge searches Australian caselaw by meaning — every answer cited to the paragraph.