Offer of compensation payments
Offer of compensation (1) If a person is eligible under section 1064 for compensation for a relevant AFCA determination made in respect of the person, the CSLR operator must offer to the person, in writing, the amount of compensation referred to in section 1067 for the determination. (2) The offer must explain the effect of section 1069A (subrogation of rights). (3) Before the offer is accepted by the person, the CSLR operator may vary or revoke the offer if the CSLR operator reasonably believes: (a) there is an error relating to the offer; or (b) there is fraud relating to the offer; or (c) there is a change in circumstances affecting: (i) the person’s eligibility under section 1064 for the amount of compensation in the offer; or (ii) the amount of compensation in the offer; or (d) other exceptional circumstances exist that justify the variation or revocation. Notification that person is not eligible for compensation (4) If a person: (a) is not eligible under section 1064 for compensation for a relevant AFCA determination made in respect of the person; and (b) has made an application under section 1066 for compensation for the relevant AFCA determination; the CSLR operator must, as soon as reasonably practicable, notify the person, in writing, that the person is not eligible for compensation. (5) A notice to a person under subsection (4) must include reasons why the person is not eligible for compensation.
Sourced from the Federal Register of Legislation at 17 May 2026. For the latest information on Australian Government law please go to https://www.legislation.gov.au. Verify the current text against the official source before relying on it.
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